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Versa 2 won't sync my Hourly Activity to the Fitbit app

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‎01-27-2022 12:53 - last edited on ‎01-28-2022 04:24 by Fitbit Moderator

‎01-27-2022 12:53 - last edited on ‎01-28-2022 04:24 by Fitbit Moderator

My Fitbit Versa 2 has stopped syncing my Hourly Activity to my app. I can see on my watch that I have finished all the hours that I have selected but it will not sync to my app. The rest of my data is syncing, how do I fix this?

 

Moderator Edit: Clarified subject

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‎01-28-2022 04:31

‎01-28-2022 04:31

Hi there, @CSchill. Welcome to the Community Forums. 

 

Thanks for letting us know about this issue with the Hourly Activity Goal not matching. We’re aware of it and are working to identify a resolution as quickly as possible. We appreciate your time and efforts in trying to solve the discrepancy between your Versa 2 and your Fitbit app tile.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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4 REPLIES 4

‎01-28-2022 04:31

‎01-28-2022 04:31

Hi there, @CSchill. Welcome to the Community Forums. 

 

Thanks for letting us know about this issue with the Hourly Activity Goal not matching. We’re aware of it and are working to identify a resolution as quickly as possible. We appreciate your time and efforts in trying to solve the discrepancy between your Versa 2 and your Fitbit app tile.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎08-10-2022 06:49

In response to MarreFitbit

‎08-10-2022 06:49

I'm also having this problem. I've force quit and refreshed so many times but it makes no difference. I searched up this issue earlier and found a post from 2018 with the same answer...that it's being looked into. Is there actually anyone looking into this? 

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‎08-10-2022 19:49

In response to LunaCocobean

‎08-10-2022 19:49

I have this issue as well.  

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‎08-11-2022 14:17

‎08-11-2022 14:17

I am also having this issue 

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