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Versa 2 won't sync my sleep data accurately after the Fitbit app update

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‎10-21-2023 06:29 - last edited on ‎10-21-2023 13:37 by Fitbit Moderator

‎10-21-2023 06:29 - last edited on ‎10-21-2023 13:37 by Fitbit Moderator

After the app change occasionally versa 2 or application doesn’t collect sleep data and says no data after synch even though there is at least 6 hours of actual  sleep

Moderator Edit: Clarified subject

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5 REPLIES 5

‎10-21-2023 13:40

‎10-21-2023 13:40

Hi there, @ZBS. Thanks for stopping by in the Fitbit Community Forums and sharing the details provided in your post about the inconvenience with your sleep data. 

Please keep in mind that your sleep data might take a couple of minutes to show up on both your Fitbit device and Fitbit app. From a personal experience, I'd recommend you to sync your Fitbit device twice in a row just right after waking up so your data can be transferred and show up on your Fitbit app. 

Maria | Community Moderator, Fitbit


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‎10-22-2023 07:55

In response to MarreFitbit

‎10-22-2023 07:55

Thanks for your response but I certainly did a number of synchs before I wrote here. Even after 48 hours there is still no data. Yesterday’s data is available though. This happened once or twice before. All after the app change. Nothing is changed on the watch or the cell phone. This is very queer that’s why I wanted to let everybody know.

cheers

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‎10-24-2023 13:40

‎10-24-2023 13:40

Same here. I have no sleep data for last night and syncing does not work. 

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‎10-24-2023 16:11

In response to MarreFitbit

‎10-24-2023 16:11

My sleep data hasn't loaded in 10 days, nor has my heart rate registered. I've synced MANY times & also did a restart on my Versa 2. Suggestions? Based on data so far, not impressed with the new app. 😑

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‎10-24-2023 17:42

In response to MarreFitbit

‎10-24-2023 17:42

No, it clearly just decides we are awake, at least for me. Every time I awake between 2 & 4 AM to go to the restroom it logs that as my wake up time and grades a poor sleep experience. Well, I should say most nights. It can't be about the band being too loose, etc, as a moderator suggested yesterday since it was working fine before the 5-10 minute sleep interruption. If anything, I probably unconsciously check to make sure it isn't twisted before going back to sleep.

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