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Versa 2 won't sync my steps with the Fitbit app

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‎06-02-2023 18:48 - last edited on ‎06-03-2023 08:58 by Fitbit Moderator

‎06-02-2023 18:48 - last edited on ‎06-03-2023 08:58 by Fitbit Moderator

Versa 2 app has me doing 5067 steps, when I actually did 15,067! The watch has the right number. The app doesn’t. It’s driving me nuts. Any suggestions?

 

Moderator edit: clarified subject.

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‎06-03-2023 09:02

In response to Guy_

‎06-03-2023 09:02

Hi there, @MarkyMark2022. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with the Fitbit app. I understand how you must be feeling. 

In addition to the steps recommended by @Guy_, please see Why won't my FItbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-02-2023 21:35

‎06-02-2023 21:35

Hi @MarkyMark2022  - it would seem your watch is not syncing properly.

Try first logout of the Fitbit App, swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone and login and sync.

 

Author | ch, passion for improvement.

Best Answer

‎06-03-2023 09:02

In response to Guy_

‎06-03-2023 09:02

Hi there, @MarkyMark2022. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with the Fitbit app. I understand how you must be feeling. 

In addition to the steps recommended by @Guy_, please see Why won't my FItbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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