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Versa 2 won't sync or pair again with my phone

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‎08-02-2021 14:18 - last edited on ‎08-03-2021 06:30 by Fitbit Moderator

‎08-02-2021 14:18 - last edited on ‎08-03-2021 06:30 by Fitbit Moderator

Versa 2 stopped syncing so unpaired it. Trying to pair it again and device isn't picked up via Bluetooth by phone or fitbit app. 

 

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎08-03-2021 06:34 - edited ‎11-01-2023 17:43

In response to Odyssey13

‎08-03-2021 06:34 - edited ‎11-01-2023 17:43

Hi there, @Aepc71. Welcome to the Community Forums. Thanks for the details provided about the issue with your Versa 2. @Odyssey13 Thank you so much for your help! 

I seems like you've either removed your Versa 2 from your Fitbit account or performed a factory reset, haven't you? If that is the case, please follow the steps below:

  • Remove your Versa 2 from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2 once again.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎08-02-2021 14:29

‎08-02-2021 14:29

see this article for some helpful troubleshooting - click to go there.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎08-03-2021 06:34 - edited ‎11-01-2023 17:43

In response to Odyssey13

‎08-03-2021 06:34 - edited ‎11-01-2023 17:43

Hi there, @Aepc71. Welcome to the Community Forums. Thanks for the details provided about the issue with your Versa 2. @Odyssey13 Thank you so much for your help! 

I seems like you've either removed your Versa 2 from your Fitbit account or performed a factory reset, haven't you? If that is the case, please follow the steps below:

  • Remove your Versa 2 from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2 once again.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer