help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't sync or pair again with my phone

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-28-2022 22:18 - last edited on ‎03-29-2022 06:05 by Fitbit Moderator

‎03-28-2022 22:18 - last edited on ‎03-29-2022 06:05 by Fitbit Moderator

The last time my versa 2 sync with my android was on March 25th. Unpaired it to try to sync it again and now it will not pair at all. It's like the phone and watch can't find one another. I'm getting annoyed with fitbit. 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
1 BEST ANSWER

Accepted Solutions

‎03-29-2022 06:09 - edited ‎03-05-2024 06:52

In response to Hollyroseblue

‎03-29-2022 06:09 - edited ‎03-05-2024 06:52

Hi there, @Elisha1001 @Hollyroseblue. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 watches before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration.

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

In addition to the steps you've done, please follow the steps below:

  • Remove your Versa 2 from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2 once again.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎03-28-2022 23:23

‎03-28-2022 23:23

Love Fitbits but I'm with you on the syncing side of things, Elisha. Absolutely does not work on a regular basis. Major pain!

Best Answer

‎03-29-2022 06:09 - edited ‎03-05-2024 06:52

In response to Hollyroseblue

‎03-29-2022 06:09 - edited ‎03-05-2024 06:52

Hi there, @Elisha1001 @Hollyroseblue. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 watches before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration.

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

In addition to the steps you've done, please follow the steps below:

  • Remove your Versa 2 from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2 once again.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes