Versa 2 won't sync or pair to my phone again

[Jferr]

2 days ago my versa 2 stopped syncing to the app. I did everything I was suppose. I even uninstalled the app and reinstalled it today. That didn't work. I deleted it from the app and now trying to re-set it up but it won't even do that now. It stopped syncing less then 2 weeks ago also but reinstalling fixed the problem. Not this time. So frustrating!!

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Jferr 
Have you tried restarting your Versa 2 first? Usually this will help resolve syncing issues. Just press and hold down the Versa 2 button until you see the Fitbit Logo then release the button. You should feel the Versa 2 vibrate telling you the restart is complete. Now try to sync your Tracker with the Fitbit App. 
If that fails to help fix the issue lets see if setting your Versa 2 up again will fix the issue. You will only lose the data from your last successful sync to the Fitbit App. Otherwise all your other data is stored on the Fitbit servers. Please follow the instructions closely and do not skip a step. First make sure you have the latest Fitbit App version on your phone  then log out of the Fitbit App. Now force shut the app by taping  the three lines in the bottom left corner of your screen then tap close all if your on Android or simply swipe the Fitbit App upward if your on an iOS mobile device. Now make sure your phone is updated to the latest version as well. Now go to the Bluetooth on your phone and remove Versa 2 from your Bluetooth. Just tap Versa 2 then tap forget (or unpair) even if it says it’s unconnected or forget device if your using an iOS device.. If your Versa 2 doesn’t appear on the Bluetooth list at all just proceed to the next step. Now restart your phone and then log back into your Fitbit App, tap your profile picture then scroll down and tap Set Up A Device. Pick Versa 2 in the list of trackers then simply follow the onscreen instructions. When your asked if you want to replace the Versa 2 say yes. 

😃 I hope this resolved your syncing issues and this provided you the best answer to your question. Please let me know.

[MarreFitbit · Accepted solution]

Hi there, @Jferr. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. We‘re taking your comments and sentiments in regards to our products into consideration. @SunsetRunner Thanks for your help. 

While I was reading your post, it seems that your Versa 2 won't connect to your phone again as you have unpaired your Fitbit device from the Fitbit app, but not yet from your phone's Bluetooth settings. With that being said, I suggest trying these steps in the order listed:

• Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Note: Please make sure the mobile phone you're syncing with meets the requirements listed here.

Hope that helps.