Versa 2 won't sync to another phone

[helaurin]

Hi,  My fitbit isn't displaying steps.   Due to a phone issue with my cell phone, yesterday I needed to borrow my daughter's phone and set up the fitbit app on that.  I thought it was set up correctly, but now my fitbit isn't showing steps, instead it says undefined.

Help?   I need it to track my steps as I'm in a stepbet marathon (3 of them, actually) and don't want to lose my bets. I've got to get this fixed today. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there, @helaurin. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Versa 2. I understand where your concern is coming from. 

It seems that your Fitbit device cannot connect properly to your daughter's phone since you haven't yet forgotten the connection between your Fitbit device and your phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

• Unpair your Versa 2 from your phone's Bluetooth and also from your daughter's.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2 again.

Hope that helps. 

[helaurin]

HI, thank you, I will try that as much as I can when she is home
tonight. I can't do anything with my old phone, as it is currently in a
"locked" status (and it's a corporate phone, so no one at my employer's can
help me with it until next week).

But I can try doing everything else.

I hope this works somehow 🙂

[MarreFitbit]

@helaurin Sure thing! I'll be around if you need further help. 🙂