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Versa 2 won't sync to my Android phone

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‎03-14-2021 19:50 - last edited on ‎03-15-2021 05:43 by Fitbit Moderator

‎03-14-2021 19:50 - last edited on ‎03-15-2021 05:43 by Fitbit Moderator

Versa 2 hasn't synced with phone since Wednesday, March 10.  Keeps saying it is searching for device.

Need this corrected.

 

Moderator Edit: Clarified subject

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‎03-15-2021 05:55 - edited ‎09-12-2023 09:08

‎03-15-2021 05:55 - edited ‎09-12-2023 09:08

Hi there @Ldyk, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

By any chance, do you also use MobileTrack? If so, please note for Android users they can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

If you have MobileTrack now linked to your Fitbit account you'll need to remove it in order to set up the Versa 2 so you can go back on track. For instructions, see How do I set up my Fitbit device? 

If the syncing difficulties persist after following the above steps, see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-15-2021 05:55 - edited ‎09-12-2023 09:08

‎03-15-2021 05:55 - edited ‎09-12-2023 09:08

Hi there @Ldyk, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

By any chance, do you also use MobileTrack? If so, please note for Android users they can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

If you have MobileTrack now linked to your Fitbit account you'll need to remove it in order to set up the Versa 2 so you can go back on track. For instructions, see How do I set up my Fitbit device? 

If the syncing difficulties persist after following the above steps, see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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