Versa 2 won't sync to my Android phone

[Cass1990]

The last 2 days my fitbit 2 will not sync with my Samsung galaxy s21, I have tried everything in the trouble shooting advice, rebooted both watch and phone, unpaired devices, factory reset the watch, uninstalled & reinstalled the fitbit app and nothing has worked. I just get a red circle with an exclamation mark inside every time I try to sync it. Any ideas how to solve this? 

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Cass1990 

I admire all the troubleshooting steps you tried to get your Versa 2 up and running again. I’m sure it’s been frustrating. I looked at all you have tried and I wondered if setting up your Versa 2 as a new device would work. I’m not sure if you’ve actually tried this yet so I apologize if you have. Since you already did a factory reset then I’m sure you already know your old data is gone.
Here’s how to set up a new device:

1. Go into your phone's Bluetooth settings and look for all Fitbit devices that show as paired.
2. Remove all of the Fitbit devices that show up.
3. Restart your phone.
4. Open your Fitbit App, tap your profile picture then scroll down and tap “set up a device”
5. Choose Versa 2 in the list and simply follow instructions as if your Fitbit Versa 2 is brand new.

Hopefully this will get you up and running again. Please let me know 😃

[MarreFitbit]

Hi there, @Cass1990. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how you must be feeling. 

If the steps provided by @SunsetRunner have not solved the issue either, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.