Versa 2 won't sync to my Fitbit app

[Kle317]

Have no trouble connecting my versa 2 to Bluetooth but cannot connect to app. I've done everything recommended multiple times. Resets, reboots, uninstall, install but the app will not recognize the versa.Very frustrated.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Kle317. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand how frustrating this can be. 

While reading your post I was wondering if you have another Fitbit device linked to your Fitbit account? Note that you can't connect multiple devices that use the Fitbit Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Charge 5, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense, and Fitbit Versa series, only connect one of these devices to your account at a time.

If you have any of the Fitbit devices mentioned above linked to your Fitbit account, that might be causing connectivity issues with your Versa and the Fitbit app. 

With that said, try the steps below: 

• Unpair your Versa and the previous Fitbit device from your phone's Bluetooth and Fitbit app.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your new Versa again.
• If there is no connection, restart your Versa.
  
  

If you want to use both Fitbit devices, I recommend creating a separate account for each.