Versa 2 won't sync to my Fitbit app

[arkiegurl75]

My Versa 2 is not syncing to my phone or fitbit app. Very upset. I have uninstalled fitbit app and reset phone daily. As of today not recognized on my app or phone under Bluetooth.

Moderator Edit: Clarified subject

[SunsetRunner]

I have the same issue - since I downloaded the latest update yesterday my Versa 2 won't sync to the app. I haver tried all the suggested items in the troubleshooting guide without success. 

I've also tried to plug it into my laptop using the USB cable to manually sync, but this doesn't work either. Please help!

[MarreFitbit · Accepted solution]

Hi there, @arkiegurl75 @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with you Versa smartwatches before reaching out. I understand how you both may be feeling about this. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the following steps:

1. Remove the watch from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your watch.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your watch.