Versa 2 won't sync to my Galaxy S9

[MydogPepper]

I purchased my first Versa 2 around this time last year.  I started having syncing problems after about 6 months.  After working with Fitbit, they determined it was faulty and sent me a replacement.  I started having the same problems with this Versa 2 about a month ago.  Time is wrong, no voice recognition, no notification of texts or calls.  I have tried the following steps several times:  

Restarted Fitbit

Uninstalled app on my Samsung S9 and reinstalled

Did the same thing on my husband's S7

Unpaired and paired several times

I loved my Versa 2 when it worked correctly, and when I check the forums, there are many others with the same problem.  I also read a news article stating this is a common problem.

Please help!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @MydogPepper, welcome to the Community Forums. I'm sorry to hear about the syncing difficulties you've been having with your Versa 2, I understand how you must be feeling. 

I appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.