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Versa 2 won't sync to my headphones

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‎05-09-2022 20:46 - last edited on ‎05-10-2022 08:08 by Fitbit Moderator

‎05-09-2022 20:46 - last edited on ‎05-10-2022 08:08 by Fitbit Moderator

Having trouble trying to sync watch to headphones

 

Moderator Edit: Clarified subject

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‎05-10-2022 08:11 - edited ‎11-03-2023 11:59

In response to SunsetRunner

‎05-10-2022 08:11 - edited ‎11-03-2023 11:59

Hi there, @Cra_purple. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2 and headphones. 

Besides your phone, have you recently paired your headphones to other devices? If you have, try removing your headphones from those devices. Then, when pairing them with your Versa 2, make sure no other Bluetooth device are nearby and turn off the Bluetooth on your phone. 

If you haven't already done so, as @SunsetRunner has suggested, check our help article How do I connect Bluetooth audio devices to my Fitbit watch? 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎05-10-2022 05:16

‎05-10-2022 05:16

Hello @Cra_purple 

I would look her to make sure you have your settings correct: https://help.fitbit.com/articles/en_US/Help_article/2257.htm. If you find your settings are correct I’d try turning your Bluetooth off then on again. Hopefully that will fix the syncing issue. If your still experiencing issues this article I found is an awesome troubleshooting article on this exact issue. You can view it here: https://smarthomestarter.com/fitbit-versa-not-finding-bluetooth-headphones-troubleshooting/

😃 Please let me know if this answers your question and resolves the issue 

Best Answer

‎05-10-2022 08:11 - edited ‎11-03-2023 11:59

In response to SunsetRunner

‎05-10-2022 08:11 - edited ‎11-03-2023 11:59

Hi there, @Cra_purple. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2 and headphones. 

Besides your phone, have you recently paired your headphones to other devices? If you have, try removing your headphones from those devices. Then, when pairing them with your Versa 2, make sure no other Bluetooth device are nearby and turn off the Bluetooth on your phone. 

If you haven't already done so, as @SunsetRunner has suggested, check our help article How do I connect Bluetooth audio devices to my Fitbit watch? 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer