Versa 2 won't sync to my iPhone

[Yzzy]

My phone will not find or recognize my versa 2, regardless of what I do.  I’ve turned my phone off and on. I’ve kicked my versa off of my phone and tried to re-install.  I have uploaded the latest update but it took me 5 tries.

help?!?

Moderator Edit: Clarified subject

[graunty]

Yep. I have been unable to sync since Saturday. It is now Tuesday. Very frustrating

[MarreFitbit]

Hi there, @Yzzy @graunty. Thanks for stopping by and for trying to troubleshoot the issue with your Versa 2 smartwatches before reaching out. I understand how you must be feeling. 

As a first approach, I'd recommend verifying if the iOS you're syncing with meets the requirements listed here.

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 2 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If you continue having syncing difficulties, see Why won't my Fitbit device sync? 

Hope that helps. 

[graunty]

Hello. Yes I did all that and ended up with an American Time Zone. I played
around with it for a while trying to figure how to change the time zone. In
frustration I rang Fitbit and as the lady answered I found what I was
looking for and changed my Timezone back to Australia.

My device is now syncing and hopefully continues to do so. It is so
frustrating not to be able to see sleeping patterns, steps etc for 3 days
but all well that ends well.

Thanks for contacting me. I appreciate you taking the time to consider and
respond

Regards

Cathy