Versa 2 won't sync to my iPhone

[Molly1949]

Just got my versa 2 and it won’t sync with my I phone

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Molly1949. Welcome to the Community Forums. 

As a first approach, I'd like you to please make sure about the following requirements: 

• Your iPhone is running the latest version of iOS. To check, tap Settings >General > Software Update.
• Your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
• The Fitbit app is up-to-date. For more information, see How do I use the Fitbit app?
• Your iPhone is connected to cellular data or Wi-Fi.
• The Bluetooth setting on your iPhone is turned on. To check, tap Settings >Bluetooth.
• If you use more than one phone or tablet to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.
• Your Fitbit device is charged.

Once the above has been verified, please try the troubleshooting steps below:

Reopen the Fitbit app after each step until your device syncs:

1. Restart your phone. For instructions, see the Apple help article.
2. Remove the Bluetooth connection between your iPhone and your Fitbit device:
   1. On your phone, go to Settings > Bluetooth >the information icon > next to the name of your Fitbit device > Forget This Device
   2. Immediately, a message appears asking you to allow your device to display your iPhone notifications. Tap Allow.
   3. Open the Fitbit app and set up the connection again. A message appears asking you to allow your Fitbit device to pair with your phone.
   4. Tap Pair to approve the request.
3. Remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone.

Hope that helps. 

[starwood2000]

I'm having this issue too.  When I try to pair it in the app it says it found the versa and is searching but never connects to my bluetooth.  I have restarted the watch, deleted and reinstalled the app and restarted my phone.  It never shows up in my bluetooth on the phone.  I also deleted the versa from the fitbit app and now I can't get it back in because it won't connect to the bluetooth.

[MarreFitbit · Accepted solution]

@starwood2000 Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your watch. 

Before considering other options, see Why can't I set up my Fitbit device?

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.