Versa 2 won't sync to my new iPhone 13

[TracyT]

My fitbit should show in bluetooth on the Iphone 13, but doesn't.  Rebooted phone, reset Versa 2, still nothing.  Any thoughts?

Tracy

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @TracyT. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Is your Versa 2 still connected to your old phone's Bluetooth settings? If it's, please try the steps below:

• Unpair your Versa 2 from your old phone's Bluetooth and also from the new phone.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2 again.
  
  

If the are still not coming through, see  Why won't my Fitbit device sync?

[TracyT]

Thanks. I will try these things...

Tracy

[MarreFitbit]

@TracyT Sure thing! I'll be around if you need further help.