Versa 2 won't sync to my new phone

[happychick53]

I recently got a new mobile phone (Samsung S21). I'm trying to pair my FitBit Versa 2 with it, but I can't do so. The phone searches for a while then informs me that I need to make sure my phone's Bluetooth is switched on and the Versa 2 is nearby. Both these conditions are met, but I still cannot pair. Why is this?

Moderator Edit: Clarified subject

[SunsetRunner]

You pair it in the Fitbit app, not in your phone's bluetooth settings.

[MarreFitbit · Accepted solution]

Hi there, @happychick53. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2. @SunsetRunner Thanks for your input. 

It seems that your Versa 2 cannot connect properly to your new phone since you haven't yet forgotten the connection between your watch and the old phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

• Unpair your Versa 2 from your old phone's Bluetooth and also from the new phone.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.