Versa 2 won't sync to my new phone

[tmalek03]

Hi 🙂

I got a new phone and my fitbit isn't syncing or connecting to it. The main problem is that my phone won't detect my fitbit, vice versa. 

I have restarted my fitbit as well as turned my phone on and off several times. 

What should I do? 

Moderator Edit: Clarified subject

[Odyssey13]

 here is the article about compatibility of the devices - click to read.

[MarreFitbit · Accepted solution]

Hi there, @tmalek03. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. 

Have you followed @Odyssey13's advice? May I know what's the model of the phone you're trying to sync with? 

It seems that your Versa 2 cannot connect properly to your new phone since you haven't yet forgotten the connection between your watch and the old phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

• Unpair your Versa 2 from your old phone's Bluetooth and also from the new phone.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

[DCBOSS2007]

Hi, I lost my old phone and it still does not connect. Even after doing all the steps you said. 

it works fine on my computer but continues to say ‘looking’ when I try to sync.

kind regards,

dylan 

[MarreFitbit]

@DCBOSS2007 Thanks for stopping by in the Community Forums and following the tips and recommendations I've shared above. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.