Versa 2 won't sync to my phone anymore

[toridrogers2002]

I've tried everything what should I do

Moderator Edit: Clarified subject

[Cyn19]

I followed all the steps, forced stop, Bluetooth off/on, Uninstaller spo, installed, turned phone off/on.  Nothing works. Its been two days;(

[MarreFitbit · Accepted solution]

Hi there, @toridrogers2002. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, may I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

1. Remove the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 2.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 2.

@Cyn19 Thanks for stopping by in the Community Forums. Thanks for your time and efforts in trying to solve this issue. I understand how you must be feeling.

I've seen that our Support Team was trying to help you, but your chat got disconnected. Please know that the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.