Versa 2 won't sync to my phone anymore

[DFHA]

My versa 2 stopped syncing with my phone about a week and a half ago  I've tried everything including taking my phone back to the service provider and getting a replacement.  These fitbit devices cost too much money to have so many problems within a year.  This is the third Fitbit that I've owned and if I can help it, it will be the last.  With the first one, the face just fell off.  I woke up one morning and the face was hanging off the device. Since it was out of warranty I had to purchase another one.   The second one stopped swiping so because it was still under warranty it was replaced.  The one I have now is the third one and I have only had it for a few months and suddenly it stopped syncing.  I've even tried setting it up again as if it is a new device but the bluetooth on my phone is not recognizing it.  I am so frustrated and I don't know what to do next.

Moderator Edit: Clarified subject

[Frankie2468]

I am having the same problem and only had my versa 2 since christmas! I've tried everything I can think of and everything suggested in the 'help' tab but nothing g is working!!!

[DFHA]

Called customer service yesterday and got it fixed. I had to reset my fitbit to factory settings which meant all data was wiped clean and start over as if the device was new.I suggest you call customer service so they can walk you through the reset to factory settings option.Sent from my Metro by T-Mobile 5G Device

[MarreFitbit · Accepted solution]

Hi there, @DFHA. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out here. We‘re taking your comments and sentiments in regards to our products into consideration.

I'm glad to hear that our Support Team helped you to fix the issue.  🙂 It's nice you're back on track! 

Hello there, @Frankie2468. Thanks for trying to troubleshoot the issue with your watch. Before considering a factory reset, please make sure that the mobile phone you're using meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the below steps:

1. Remove the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.

2. Restart your Versa 2.

3. Turn off other Bluetooth connections when not in use.

4. Plug it into the charging cable and open the Fitbit app.

5. Set up your Versa 2.