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Versa 2 won't sync to my phone anymore

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‎06-27-2022 17:12 - last edited on ‎06-28-2022 07:23 by Fitbit Moderator

‎06-27-2022 17:12 - last edited on ‎06-28-2022 07:23 by Fitbit Moderator

Versa 2 no longer syncs with my phone tried to reload and now my phone no longer recognizes it

 

Moderator Edit: Clarified subject

 

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‎06-28-2022 07:25 - edited ‎07-12-2023 10:52

In response to SunsetRunner

‎06-28-2022 07:25 - edited ‎07-12-2023 10:52

Hi there, @arleenfuller. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. @SunsetRunner Thanks for trying to help!

In addition to the steps you've done so far, please try the following:

  • Unpair your Versa 2 from your phone's Bluetooth settings and also from the Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎06-27-2022 18:01

‎06-27-2022 18:01

Hello @arleenfuller 

When you say reload do you mean reinstall the Fitbit App or do you mean you restarted your Versa 2? Please clarify so I can help 😃

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‎06-28-2022 07:25 - edited ‎07-12-2023 10:52

In response to SunsetRunner

‎06-28-2022 07:25 - edited ‎07-12-2023 10:52

Hi there, @arleenfuller. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. @SunsetRunner Thanks for trying to help!

In addition to the steps you've done so far, please try the following:

  • Unpair your Versa 2 from your phone's Bluetooth settings and also from the Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes