help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't sync to my phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-04-2022 04:34 - last edited on ‎03-04-2022 06:00 by Fitbit Moderator

‎03-04-2022 04:34 - last edited on ‎03-04-2022 06:00 by Fitbit Moderator

My versa 2 hasnt synced since Tuesday morning. It shows as available on my bluetooth options on my phone but doesn't seem to be connecting. I have rebooted everything that I can plus update the app without success. Anyone have a solution? 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎03-04-2022 06:01

‎03-04-2022 06:01

Hi there, @RN_Linds. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

 

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

 

  • Huawei P8 Lite
  • Huawei P9 Lite 
  • Xiaomi Mi 6 
  • Huawei P20 Lite 
  • See these additional instructions for help resolving any issues using the Fitbit app on this device.

 

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

 

1. Remove the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.

2. Restart your Versa 2.

3. Turn off other Bluetooth connections when not in use.

4. Plug it into the charging cable and open the Fitbit app.

5. Set up your Versa 2.

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎03-04-2022 07:14

‎03-04-2022 07:14

It is finally working after rebooting the watch itself. 

Best Answer
0 Votes