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Versa 2 won't sync to my phone

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‎09-01-2020 13:38 - last edited on ‎09-02-2020 05:15 by Fitbit Moderator

‎09-01-2020 13:38 - last edited on ‎09-02-2020 05:15 by Fitbit Moderator

After the update the other day my Versa 2 didn't want to sync to my phone anymore. I tried to install the Fitbit-app again and then I should connect my Versa 2, but the phone didn't find it. It says "Make sure that your Versa 2 is on". At last I tried to do a complete recovery on the watch, but now the watch says: "Data not cleared, Synd & try again" which is impossible because my phone doesn't find the watch.

What to do?

 

 

Moderator edit: updated subject for clarity

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‎09-02-2020 05:14

‎09-02-2020 05:14

Hi @Lojne, it's great to see you in our Fitbit Community! I'm sorry to hear that your Versa 2 stopped syncing with your phone. I understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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