Versa 2 won't sync to my phone

[odinzues]

MY versa won't sync with my phone. I done the tap forget and repair. When I do it tells me versa 2 rejected when trying to repair it with Bluetooth.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @odinzues, welcome to the Community Forums. I'm sorry to hear that your Versa 2 isn't connecting to your phone, I understand where your concern is coming from. Thanks for the details provided in your post, I'll be glad to help you.

It seems like you only removed the Versa 2 from your Fitbit account but not from your phone's Bluetooth settings. With that being said, I'd recommend trying the following steps:

• Remove your Versa 2 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

Let me know how it goes.