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Versa 2 won't sync to my phone

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‎01-26-2021 03:50 - last edited on ‎01-26-2021 06:03 by Fitbit Moderator

‎01-26-2021 03:50 - last edited on ‎01-26-2021 06:03 by Fitbit Moderator

Was working fine until yesterday .    I've done all the steps to troubleshoot it. Even uninstalling it and still nothing.:(

 

 

Moderator Edit: Clarified subject

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‎01-26-2021 06:06 - edited ‎08-31-2023 05:24

‎01-26-2021 06:06 - edited ‎08-31-2023 05:24

Hi there @Pilyylip, welcome to the Community Forums. Thanks for tying to troubleshoot the issue with your Versa 2 before reaching out. 

Before anything else, I'd like you to make sure that the mobile phone you're using is included here Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

In addition to the steps you've tried, please do the following:

1. Remove your Versa 2 from your Fitbit account and phone's Bluetooth settings.
2. Turn off other Bluetooth connections when not in use.
3. Plug it into the charging cable and open the Fitbit app.
4. Set up your Versa 2.
5. If there is no connection, restart your Versa 2.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-26-2021 06:06 - edited ‎08-31-2023 05:24

‎01-26-2021 06:06 - edited ‎08-31-2023 05:24

Hi there @Pilyylip, welcome to the Community Forums. Thanks for tying to troubleshoot the issue with your Versa 2 before reaching out. 

Before anything else, I'd like you to make sure that the mobile phone you're using is included here Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

In addition to the steps you've tried, please do the following:

1. Remove your Versa 2 from your Fitbit account and phone's Bluetooth settings.
2. Turn off other Bluetooth connections when not in use.
3. Plug it into the charging cable and open the Fitbit app.
4. Set up your Versa 2.
5. If there is no connection, restart your Versa 2.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes