Versa 2 won't sync to my phone

[KarenS80]

My versa 2 won't connect to my android phone. Have done all troubleshooting.... customer agent has asked for my phone logs...is this legit?

Moderator Edit: Clarified subject

[Odyssey13]

Hi @KarenS80  how did you contact support? I've never been asked for a phone log. I've asked a moderator to stop by to assist and let you know if this is a true request from them.

[KarenS80]

Hi it was on fitbits facebook messenger service. I thought it was a pretty strange request as not much other troubleshooting was done....the following is what I received....

Thanks for getting back to us and for providing your email address and phone OS detail. Appreciate the screenshots. At this point, we will need you to send us your phone logs and add them to the case. The user's phone logs are extremely important for what we are working on resolving the issue.

Here are the steps on how to pull phone logs for Android user:

1. Go to "About phone" in Settings
2. Tap on the "Build number" tile 7 times until it says "You are now a developer!"
3. You should now see a tile that says "Developer options" right above the "About phone" tile
4. Within Developer Options, Enable USB debugging
5. Change Logger buffer sizes to the max (16M)
6. Click on the "Take bug report" tile at the top and wait (Could take up to 10 minutes)
7. Once the bug report is ready, you can send the bug report to yourself (work email)

[MarreFitbit]

Hi there @KarenS80, welcome to the Community Forums. Thanks for pointing this out. @Odyssey13 Thanks for flagging the post. 

I've seen you got in touch with our Support Team by Chat yesterday. If you're still needing of help, please use the case number you were provided and chat with us online or give us a call. Click here to get connected. I suggest you to keep any conversation through the channels previously mentioned and not through Facebook as for now.

Regarding your inquiry, note we do request for phone OS logs, but most of the time is with iOS phones, I can't see your interaction with our Facebook team, however, is better that you continue your conversation either by chat or phone.