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Versa 2 won't sync to my phone

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‎04-01-2021 20:01 - last edited on ‎04-02-2021 04:47 by Fitbit Moderator

‎04-01-2021 20:01 - last edited on ‎04-02-2021 04:47 by Fitbit Moderator

My versa battery died. When I charged it and turned it back on it won’t synch to the app. It is showing it is connected to Bluetooth but I can’t get the app to sync so the time is off in my watch and I’m not getting notifications. 

 

 

Moderator Edit: Clarified subject

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‎04-02-2021 04:48 - edited ‎12-15-2023 10:03

‎04-02-2021 04:48 - edited ‎12-15-2023 10:03

@Natrae It's nice to see you around the Community Forums. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 2 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your watch is still not syncing after following the above steps, see Why won't my Fitbit device sync? 

Hope that helps.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-02-2021 04:48 - edited ‎12-15-2023 10:03

‎04-02-2021 04:48 - edited ‎12-15-2023 10:03

@Natrae It's nice to see you around the Community Forums. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 2 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your watch is still not syncing after following the above steps, see Why won't my Fitbit device sync? 

Hope that helps.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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