03-04-2022 04:34 - last edited on 03-04-2022 06:00 by MarreFitbit
03-04-2022 04:34 - last edited on 03-04-2022 06:00 by MarreFitbit
My versa 2 hasnt synced since Tuesday morning. It shows as available on my bluetooth options on my phone but doesn't seem to be connecting. I have rebooted everything that I can plus update the app without success. Anyone have a solution?
Moderator Edit: Clarified subject
03-04-2022 06:01
03-04-2022 06:01
Hi there, @RN_Linds. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.
May I know the model of your mobile phone? Please make sure it meets the requirements listed here.
Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:
If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:
1. Remove the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 2.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 2.
Hope that helps.
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03-04-2022 07:14
03-04-2022 07:14
It is finally working after rebooting the watch itself.