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Versa 2 won't sync to my phone

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‎01-05-2023 08:29 - last edited on ‎01-06-2023 12:46 by Fitbit Moderator

‎01-05-2023 08:29 - last edited on ‎01-06-2023 12:46 by Fitbit Moderator

My versa 2 is constantly going out of sync. Last night it didn’t log my sleep or my heart rate and every time I go to use Alexa it says it isn’t synced.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎01-06-2023 09:46

‎01-06-2023 09:46

Hi @Wheels99 - if you have restarted both the watch and phone and it still does it, try checking the battery saving on the phone in case it is shutting down the Fitbit App, Bluetooth or Location to save energy, or you are doing it manually.

Author | ch, passion for improvement.

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‎01-06-2023 12:47 - edited ‎06-23-2023 11:05

In response to Guy_

‎01-06-2023 12:47 - edited ‎06-23-2023 11:05

Hi there, @Wheels99. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. @Guy_ Thank you so much for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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