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Versa 2 won't sync to new Samsung s20 fe

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‎12-12-2020 15:25 - last edited on ‎12-14-2020 15:50 by

‎12-12-2020 15:25 - last edited on ‎12-14-2020 15:50 by

Hi I just upgraded my phone to the s20fe from my s8 and my versa 2 won't sync at all...so essentially have £250 worth of watch i can't sync...you guys going to fix this?

 

 

Moderator edit: subject for clarity 

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‎12-13-2020 00:12

‎12-13-2020 00:12

Do you still have your old phone? If so, make sure it doesn’t still have a connection to the tracker in its bluetooth settings as this could be blocking connection to your new phone.

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