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Versa 2 won't sync with Samsung phone

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‎10-14-2019 03:03 - last edited on ‎10-15-2019 05:45 by Fitbit Moderator

‎10-14-2019 03:03 - last edited on ‎10-15-2019 05:45 by Fitbit Moderator

Ever since I have tried to update my Versa 2 will no longer sync. I've tried everything that has been suggested for the iPhone issues. Any other ideas?

 

 

Moderator edit: updated subject for clarity

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‎10-15-2019 05:44

‎10-15-2019 05:44

@DrChristine welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not syncing with your Samsung phone. By the way, thank you for troubleshooting this issue before contacting our forums.

 

In order to avoid providing the same information, please let me know what troubleshooting steps you tried. Also, let me know what is the model of your Samsung phone.

 

In the meantime, try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

 

Looking forward to your response.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎10-15-2019 05:52 - last edited on ‎10-17-2019 08:58 by Fitbit Moderator

In response to JuanJoFitbit

‎10-15-2019 05:52 - last edited on ‎10-17-2019 08:58 by Fitbit Moderator

The next day it miraculously started syncing!

Sorry for the trouble.


Moderator edit: removed personal info

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‎10-17-2019 09:04

In response to DrChristine

‎10-17-2019 09:04

@DrChristine I'm sorry for the late response. However, I'm so glad to hear that the issue got fixed. Thank you for posting the update here.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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