Versa 2 won't sync with my Samsung Ultra

[Toria109]

It's been 3 days now that my Versa 2 won't sync with my phone. I thought to uninstall the fitbit app and then sync again but it's still not working. Help please

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Toria109. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to the steps you've done so far, please try the following:

• Unpair your Versa 2 from your Android's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your Android's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference. 
• Shut off your Android phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2.
• If there is no connection, restart your Versa 2.
• Once your Android is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Toria109]

Thank you so much!! It's syncing!

[MarreFitbit]

@Toria109 Awesome! I'm glad to hear you're back on track. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.