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Versa 2 won't sync with my iPhone

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‎05-29-2023 12:35 - last edited on ‎05-30-2023 05:42 by Fitbit Moderator

‎05-29-2023 12:35 - last edited on ‎05-30-2023 05:42 by Fitbit Moderator

My Fitbit versa 2 won’t sync with my Apple I phone and it’s completely blank 

 

Moderator edit: clarified subject.

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‎05-30-2023 02:13 - last edited on ‎08-24-2024 10:21 by Fitbit Moderator

‎05-30-2023 02:13 - last edited on ‎08-24-2024 10:21 by Fitbit Moderator

Welcome to the Fitbit community, @Presadd!

Sad to hear that you're having issues with your Versa 2. If the display of your Versa 2 is blank, please try to restart your device by holding it's side button for around 10 seconds until you see the Fitbit logo on the screen. If this won't work, make sure the battery of your device is charged. In case your Versa 2 won't charge, please have a closer look here:

Why isn't my Fitbit device's battery charging? 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎05-30-2023 05:44

In response to Talahthas

‎05-30-2023 05:44

Hi there, @Presadd. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. @Talahthas Thank you so much for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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