01-22-2024 19:56 - last edited on 01-23-2024 02:05 by MarreFitbit
01-22-2024 19:56 - last edited on 01-23-2024 02:05 by MarreFitbit
My Versa 2 watch somehow stopped synching with my phone. I tried installing then reinstalling the app, and it worked for awhile, but now the watch not synching with my phone is happening again.
Moderator Edit: Clarified subject
01-23-2024 02:07 - edited 01-23-2024 02:07
01-23-2024 02:07 - edited 01-23-2024 02:07
Hi there, @Ryan234. Welcome to the Fitbit Community Forums. It's sad to hear that your Versa 2 is still not syncing properly despite the steps you've tried so far. I will do my best to help you with this.
In addition to the steps you've done so far, I'd recommend trying the following:
With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.
Before trying the above, please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored.
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