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Versa 2 won't sync with my phone app

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‎02-15-2020 06:31 - last edited on ‎02-16-2020 11:57 by

‎02-15-2020 06:31 - last edited on ‎02-16-2020 11:57 by

I have a HTC U ultra with Android 8 version. Initially after first sync the phone app is unable to sync with the watch. It happened after very first syncing. After that I reset my watch to factory settings and synced the watch. It got connected to my phone and watch app firmware was updated to 35.70.7.21( as is being shown on the watch).However, after that phone is not syncing and I am getting a message on the phone app that a software update is available which I am unable to download nor the phone app is syncing. Kindly help 

 

 

Moderator edit: subject for clarity

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‎02-16-2020 11:56

‎02-16-2020 11:56

Welcome to the Fitbit Community, @monami.ms.

 

I appreciate your participation in the Forums and sharing the details of the syncing issue you're experiencing with your watch. Thank you for your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please keep working with them.

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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