Versa 2 won't sync with my phone

[SingingDad]

I got my Versa 2 about 1 week ago.  Worked great with my Motorola Moto G7 plus for one week.  No real problems with syncing or anything.  Last time it synced was yesterday at 3:05 pm.  It's been over 24 hours and I can't get it to sync.  I tried restarting phone and turning bluetooth off then on multiple times.  Just now had phone "forget" Versa 2 in bluetooth and now it says "Pairing rejected by Versa 2."

My wife has had hers for a long time with the same phone and it works great.  

Please help!  Want my phone and watch to sync up.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @SingingDad, welcome to our Fitbit Community! Regarding the syncing issue that your Versa 2 has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone. Don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.

[Margarita_S]

Hi! I experience the same problem since earlier today. I have tried most of the solutions proposed herewith, but nothing works. 

Please let me know how this can be resolved.  

[JuanJoFitbit]

Hi @Margarita_S, thank you for joining us in this thread and our Fitbit Community. Thank you also for troubleshooting this issue before contacting our Community.

I got in touch with our Customer Service department in regards to your case and told me that they assisted you through chat. In case the issue persists, please contact them with the reference number that they provided and they'll be happy to follow up and assist you accordingly.

See you around.