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Versa 2 won't sync with my phone

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‎12-02-2020 23:33 - last edited on ‎12-03-2020 04:23 by Fitbit Moderator

‎12-02-2020 23:33 - last edited on ‎12-03-2020 04:23 by Fitbit Moderator

Hi I've a new versa 2 and it won't sync with my phone. It tells me that I've to turn on Bluetooth and sync. I've the correct subscription for Spotify so how do I solve this?

 

 

Moderator edit: updated subject for clarity

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‎12-03-2020 04:22

‎12-03-2020 04:22

Hi @Mariemitch, welcome to our Fitbit Community! I'm sorry to hear that your Versa 2 won't sync with your phone. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

In order to avoid providing the same information, let me know what troubleshooting steps you have tried.

 

In the meantime, try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your watch during the next 24 hours and see if it syncs with your phone properly.

 

Looking forward to your response.

JuanJo | Community Moderator

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