Versa 2 won’t sync

[Tentonbus]

For the past two days I’ve been trying to sync my versa 2. I’ve worked through the following steps multiple times and still nothing.

Checked Bluetooth connection on all devices. Everything shows connection 

app uninstalled/ installed latest version 

Restart all devices I’m using the app on along with restarting the versa. All devices are fully charged.

What else can I try?

[Guy_]

Hi @Tentonbus  - have you tried the following.

Turn off Bluetooth on all devices except your phone in use.

Remove/ unpair your Versa 2.

Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Login and wait for any pair, link or Fixit prompts and sync.

If this doesn't get you connected, in the Fitbit App, click profile photo and "+ Set up a Device" and replace.