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Versa 2 won't take a charge and won't sync

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‎12-24-2019 10:21 - last edited on ‎12-25-2019 06:41 by Fitbit Moderator

‎12-24-2019 10:21 - last edited on ‎12-25-2019 06:41 by Fitbit Moderator

Got a Fitbit versa 2 - 12 months - won't charge and won't sync - what to do?

 

 

Moderator edit: updated subject for clarity

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‎12-25-2019 06:40

‎12-25-2019 06:40

@Tonegirl, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since it won't take a charge and won't sync.

 

I'd like to know if your Versa 2 vibrates when you put it on the charger.

 

In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours.

 

Regarding the syncing issue, please follow the troubleshooting steps described in this help page. Finally, monitor your Versa 2 and see if it syncs and charges properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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