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Versa 2 won't take a charge

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‎05-21-2020 04:52 - last edited on ‎06-02-2020 05:38 by Fitbit Moderator

‎05-21-2020 04:52 - last edited on ‎06-02-2020 05:38 by Fitbit Moderator

my fitbit versa 2 watch went flat, i immediately put it on the charger. unfortunately still not charged after 3 days.
I have already cleaned it, but unfortunately the watch does not respond to the charging cable

does anyone know what i can do now?
is it the watch or the charging station

 

 

Moderator edit: updated subject for clarity

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‎06-02-2020 05:38

‎06-02-2020 05:38

Hi @Kimmetje, welcome to our Fitbit Community! Regarding the charging issues that your Versa 2 has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email. Please reply to their email in case the issue persists and they'll be happy to follow up and assist you accordingly.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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