Versa 2 won't take a charge

[Knieboer]

Hello. Previously my versa 2 was charging fine on the dock. Recently my versa 2 hangs out at 0%. When I put it on the dock it looks like its charging and I leave it for 2+ hours, but when I take it off it still says 0%. Please help. I only got the watch in february and am very careful with it. I've tried cleaning it and resetting it a bunch of times but still nothing.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Knieboer, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it won't take a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, charge your watch for 2-3 hours and see if it keeps a charge properly.

Keep me posted on the outcome! 😀

[Knieboer]

Hello. I tried all of these already, as well as left my Fitbit in the
charging port all night. This morning it still says 0%. I was having 0
problems with it before this. Please fix it.

[MarreFitbit]

Hello there @Knieboer, thanks for getting back and for confirming the troubleshooting steps you've done. 

I've that you contacted our Support Team about this, but they haven't heard back from you since two days ago. If you're still having issues with the battery on your Versa, would you mind checking your inbox and follow the steps you were provided and share the outcome with our team so they can continue assisting you if needed?

Thank you for your patience and understanding while we help you to get your issue solved. 

[Knieboer]

Yes. I guess they are sending me a new one as it is still under warranty.
thanks

[MarreFitbit]

Great news @Knieboer! 😉 Thanks for sharing the outcome.