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Versa 2 won't take a charge

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‎03-11-2023 22:44 - last edited on ‎03-19-2023 14:03 by Fitbit Moderator

‎03-11-2023 22:44 - last edited on ‎03-19-2023 14:03 by Fitbit Moderator

Would be great if FitBit's response actually worked...wich it doesn't, at all. Right now, my watch is a paper weight. I'm going back to my Samsung Watch. At least they stand behind their products.

 

Moderator Edit: Clarified subject and updated label

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2 REPLIES 2

‎03-17-2023 05:46

‎03-17-2023 05:46

Hi, I had same issue, my versa 2 battery died last week. Normally when I connect it to charger ir used to switch back on and show usual display and charging. This time i didn't connect it to charger for few days. But when I did it never showed anything on display and would not turn on. Tried the 10 seconds on power but which didn't work, attempted other tips but nothing worked. So I tried the power but again, this time I just kept it held in, got to about 15seconds and the fit bit logo appeared. 

This solved my problem which I am glad so thought to share incase it helped others 😊 

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‎03-19-2023 14:08

In response to CryptoCode

‎03-19-2023 14:08

Welcome to the community, @JLynneGarrett and @CryptoCode.

 

@JLynneGarrett Thanks for letting us know about your Versa 2. I'm sorry for this inconvenience and your feedback is appreciated as it'll help us to keep working on our devices, as well as improve their performance. I understand you've tried troubleshooting your watch, but may I know if you've exhausted the steps described in this help article? If not, please give them a try and monitor its behavior afterward.

 

@CryptoCode Thanks for stopping by to help our members. I'm glad you sorted this out and I'm sure your post will help other members experiencing similar issues.

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