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Versa 2 won't track heart rate

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‎06-01-2020 00:53 - last edited on ‎06-10-2020 04:35 by Fitbit Moderator

‎06-01-2020 00:53 - last edited on ‎06-10-2020 04:35 by Fitbit Moderator

I’ve purchased a new versa 2 and it won’t track heartbeat.

 

 

Moderator edit: updated subject for clarity

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‎06-10-2020 04:35

‎06-10-2020 04:35

Hi @Heartbeathelp, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it won't track your heart rate.

 

Please follow the troubleshooting steps that are listed in this help article. After this, monitor your watch and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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