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Versa 2 won't track heart rate

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‎03-29-2021 08:16 - last edited on ‎03-29-2021 10:14 by Fitbit Moderator

‎03-29-2021 08:16 - last edited on ‎03-29-2021 10:14 by Fitbit Moderator

My Versa 2 has not tracked my heart rate since the introduction of 'zone minutes.' Anyone else have this issue and figured out how to fix it?

 

 

Moderator edit: updated subject for clarity

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‎03-29-2021 09:56 - last edited on ‎12-17-2024 08:41 by Fitbit Moderator

‎03-29-2021 09:56 - last edited on ‎12-17-2024 08:41 by Fitbit Moderator

Hi @Nicolewalters Welcome to our Fitbit Community. Regarding the heart rate tracking issue that your Versa 2 has experienced, please try the troubleshooting steps that are listed in this help article. After this, monitor your watch during the next 24 hours and see if the issue gets fixed.

Keep me posted on the outcome.

JuanJo | Community Moderator

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