Versa 2 won't track my Active Zone Minutes

[Pedro7363]

My versa 2 isn’t showing zone minutes. Just always shows 0.
My fit bit is synced and all updated. Help?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Pedro7363, welcome to the Community Forums. I'm sorry to hear that your Versa 2 isn't showing your Active Zone Minutes, I understand where your concern is coming from. Thanks for already checking that your watch is up-to-date, I'll be glad to help you.

I'd recommend taking a look at this help article: What are Active Zone Minutes or active minutes on my Fitbit device? 

To help you maximize your time, you earn 2 Active Zone Minutes for each minute you’re in the cardio or peak zones. Heart-rate zones are personalized based on your fitness level and age. For more information about heart-rate zones, see How do I track heart rate with my Fitbit device?

[Pedro7363]

Hi thank you for getting back to me.  I had a look at the articles but unfortunately haven’t helped me. I done some extreme exercises over the past 2 days where my heart rate has been high enough to hit peak and the app is still not showing what zones i have entered. 

[MarreFitbit]

Hi there @Pedro7363, thanks for getting back and for the update. 

I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.

We hope your issue is solved soon.