Versa 2 won't track my distance accurately while on a treadmill

[Rockedguy]

The speed that the app claims does not coincide with what the treadmill states, And its off by ..8 to just over 1 mph?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Rockedguy. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Versa 2.

If you are using the Treadmill exercise mode on the Versa 2 it will use the Walking Stride Length and not the Running Stride Length for calculating distance from the number of steps. This will cause the distance to be off substantially. So, if you are running on the Treadmill/Elliptical, it is better to use the Run exercise mode, assuming you have correctly set up the stride lengths for Walk and Run. However, keep in mind that it is important that your arms swing freely in order for the Versa 2 to count steps, and not held next to the body.

Also, please note that your Fitbit device may not detect the number of steps if your arm is not moving. If you walk with a normal arm swing on the Treadmill/Elliptical, it should count the proper number of steps and calories. Take a look at the article: How does my Fitbit device calculate my daily activity? 

To properly update your stride length, track a run with GPS or measure your stride length manually. For more information, see Can I change my stride length in my Fitbit account?

[Rockedguy]

Thank you for the timely answer Marre.

That must be it, I'm 6'5" and sure the default setting is a bit low.

[MarreFitbit]

@Rockedguy Anytime! Try updating your stride length and see if that helps.

I'll be around if you need further assistance. 🙂