Versa 2 won't track my distance accurately while on a treadmill

[kcgamble78]

When walking on the treadmill, my Versa 2 grossly under tracks my mileage.  For a 30 minute walking class, I usually average 2 miles, per the treadmill’s data.  My Versa 2 typically only registers anywhere from 0.4-0.5 miles walked.  My arms are freely moving to the pace.  I can’t seem to find a way to adjust the Fitbit data to match my Peloton’s data.  Any thoughts or suggestions for the huge discrepancy or how to correct it?

Moderator Edit: Clarified subject

[Odyssey13]

Hi @kcgamble78 if you're holding on to the handles, you won't get as many steps with these wrist based devices. You can add an activity and use the stats from the Peloton. Click to learn how. I have a gazelle and it doesn't recognize all the steps, so I just input the time and distance, which Fitbit then puts into my steps for the day.

[MarreFitbit]

Hi there, @kcgamble78. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I understand where your concern is coming from, we're here to help!

As a first approach, please note that if you are using the Treadmill exercise mode on the Versa 2 it will use the Walking Stride Length and not the Running Stride Length for calculating distance from the number of steps. This will cause the distance to be off substantially. So, if you are running on the Treadmill/Elliptical, it is better to use the Run exercise mode, assuming you have correctly set up the stride lengths for Walk and Run. However, keep in mind that it is important that your arms swing freely in order for the Versa 2 to count steps, and not held next to the body.

Also, please note that your Fitbit device may not detect the number of steps if your arm is not moving. If you walk with a normal arm swing on the Treadmill/Elliptical, it should count the proper number of steps and calories. Take a look at the article How does my Fitbit device calculate my daily activity?