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Versa 2 won't track my distance accurately

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I just ran 7.57 miles this morning on my treadmill but my Fitbit only tracked 6.49 miles.  Is there anyway to manually adjust to the miles I actually ran?

 

Moderator Edit: Clarified subject

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Hi there, @bunnyinblu. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

In addition to the information shared by @LZeeW, please see How do I add, edit, or delete Fitbit data and activities?

On a side note, please note if you are using the Treadmill exercise mode on the Versa 2 it will use the Walking Stride Length and not the Running Stride Length for calculating distance from the number of steps. This will cause the distance to be off substantially. So, if you are running on the Treadmill/Elliptical, it is better to use the Run exercise mode, assuming you have correctly set up the stride lengths for Walk and Run. However, keep in mind that it is important that your arms swing freely in order for the Versa 2 to count steps, and not held next to the body.

Also, please note that your Fitbit device may not detect the number of steps if your arm is not moving. If you walk with a normal arm swing on the Treadmill/Elliptical, it should count the proper number of steps and calories. Take a look at the article: How does my Fitbit device calculate my daily activity? 

To properly update your stride length, track a run with GPS or measure your stride length manually. For more information, see Can I change my stride length in my Fitbit account?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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Hello @bunnyinblu and welcome to the Community.  If you used the Treadmill shortcut on your Exercise app, then the answer is no.  You can't edit the distance in a tracked exercise.  Sorry.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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Hi there, @bunnyinblu. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

In addition to the information shared by @LZeeW, please see How do I add, edit, or delete Fitbit data and activities?

On a side note, please note if you are using the Treadmill exercise mode on the Versa 2 it will use the Walking Stride Length and not the Running Stride Length for calculating distance from the number of steps. This will cause the distance to be off substantially. So, if you are running on the Treadmill/Elliptical, it is better to use the Run exercise mode, assuming you have correctly set up the stride lengths for Walk and Run. However, keep in mind that it is important that your arms swing freely in order for the Versa 2 to count steps, and not held next to the body.

Also, please note that your Fitbit device may not detect the number of steps if your arm is not moving. If you walk with a normal arm swing on the Treadmill/Elliptical, it should count the proper number of steps and calories. Take a look at the article: How does my Fitbit device calculate my daily activity? 

To properly update your stride length, track a run with GPS or measure your stride length manually. For more information, see Can I change my stride length in my Fitbit account?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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