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Versa 2 won't track my health metrics

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‎08-04-2021 15:45 - last edited on ‎08-04-2021 16:26 by Fitbit Moderator

‎08-04-2021 15:45 - last edited on ‎08-04-2021 16:26 by Fitbit Moderator

My versa 2 has not been tracking my health metrics off and on for over a month.  While exercising my fitbit tells me my heart rate is over 100 but when I enter it in the app, it say my heart rate was 65!?  I have called and texted customer service and of course we've gone through all the different resets.   Nothing has worked.  Not sure if I want to buy another fitbit device.  My device is just over a year old and it's my 3rd device.  Never had any troubles with earlier ones.😡

 

 

Moderator Edit: Clarified subject

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‎08-04-2021 16:29

‎08-04-2021 16:29

Hi there, @SunsetRunner. Thanks for stopping by in the Community Forums and for the details provided in your post. We‘re taking into consideration your comments and sentiments in regards to our products and services.

 

If the steps recommended by our Support Team didn't work, please feel free to contact them back so they can continue assisting you. 

 

Have a nice day. 

Maria | Community Moderator, Fitbit


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‎08-05-2021 17:34

In response to MarreFitbit

‎08-05-2021 17:34

Thank you so much for your concern.  I have contacted customer service many times and nothing gets resolved.  Sor

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