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Versa 2 won't track my heart rate and sleep data

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‎05-11-2023 11:50 - last edited on ‎05-11-2023 12:04 by Fitbit Moderator

‎05-11-2023 11:50 - last edited on ‎05-11-2023 12:04 by Fitbit Moderator

Hello! I have a problem with my fitbit not showing heart rate. I saw others have that problem too, i tried the recommendations to fix it but none of them seem to work..i really don’t know what to do

 

 

Moderator Edit: Clarified subject

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‎05-11-2023 12:12 - edited ‎05-26-2023 11:29

‎05-11-2023 12:12 - edited ‎05-26-2023 11:29

Hi there, @elis1234. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, please confirmed that you've also tried the following steps in the order listed:

As a first approach, I'd recommend trying the following steps to make sure your heart rate is working:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch once again. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device?. Keep in mind that in order to receive sleep stages you should receive consistent heart rate readings. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-11-2023 12:12 - edited ‎05-26-2023 11:29

‎05-11-2023 12:12 - edited ‎05-26-2023 11:29

Hi there, @elis1234. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, please confirmed that you've also tried the following steps in the order listed:

As a first approach, I'd recommend trying the following steps to make sure your heart rate is working:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch once again. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device?. Keep in mind that in order to receive sleep stages you should receive consistent heart rate readings. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎05-29-2023 11:36

In response to MarreFitbit

‎05-29-2023 11:36

Did all this . No luck! So frustrating 

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‎05-30-2023 08:07

In response to VeroV79

‎05-30-2023 08:07

Same for me! Just stopped working and customer support only gives you steps listed above. 

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‎05-30-2023 08:50

In response to Iamomma

‎05-30-2023 08:50

I spent over 6 hours dealing with this matter yesterday.  I communicated with 3 support technicians and FINALLY it was concluded that the watch would not work. So thankfully the protection plan covers this issue and they will send out a new watch. It should not have been this difficult! Very disappointing! This is the second Versa 2 I have had. The first one stop taking a charge before the 1 year anniversary and I did not do the protection plan. This current watch I purchased in September of 2022! I think the whole line may have flaws. I am seriously considering a GARMIN. More expense but has a higher quality score based on my research.  I was really hoping FitBit would do better. According to the last support tech many Versa 2 users are having exact same issue. Very disappointing 😞 

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