05-11-2023
11:50
- last edited on
05-11-2023
12:04
by
MarreFitbit
05-11-2023
11:50
- last edited on
05-11-2023
12:04
by
MarreFitbit
Hello! I have a problem with my fitbit not showing heart rate. I saw others have that problem too, i tried the recommendations to fix it but none of them seem to work..i really don’t know what to do
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
05-11-2023 12:12 - edited 05-26-2023 11:29
05-11-2023 12:12 - edited 05-26-2023 11:29
Hi there, @elis1234. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.
To better assist you, please confirmed that you've also tried the following steps in the order listed:
As a first approach, I'd recommend trying the following steps to make sure your heart rate is working:
Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device?. Keep in mind that in order to receive sleep stages you should receive consistent heart rate readings.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
05-11-2023 12:12 - edited 05-26-2023 11:29
05-11-2023 12:12 - edited 05-26-2023 11:29
Hi there, @elis1234. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.
To better assist you, please confirmed that you've also tried the following steps in the order listed:
As a first approach, I'd recommend trying the following steps to make sure your heart rate is working:
Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device?. Keep in mind that in order to receive sleep stages you should receive consistent heart rate readings.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
05-29-2023 11:36
05-29-2023 11:36
Did all this . No luck! So frustrating
05-30-2023 08:07
05-30-2023 08:07
Same for me! Just stopped working and customer support only gives you steps listed above.
05-30-2023 08:50
05-30-2023 08:50
I spent over 6 hours dealing with this matter yesterday. I communicated with 3 support technicians and FINALLY it was concluded that the watch would not work. So thankfully the protection plan covers this issue and they will send out a new watch. It should not have been this difficult! Very disappointing! This is the second Versa 2 I have had. The first one stop taking a charge before the 1 year anniversary and I did not do the protection plan. This current watch I purchased in September of 2022! I think the whole line may have flaws. I am seriously considering a GARMIN. More expense but has a higher quality score based on my research. I was really hoping FitBit would do better. According to the last support tech many Versa 2 users are having exact same issue. Very disappointing 😞